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Shipping policy

Orders are shipped Monday-Friday. Most orders will ship out within 24 hours.

Business days are Monday-Friday, Shipping estimates are in business days. All shipping dates are estimates and may be impacted by weather, natural disasters and other unforeseeable events.

In-Store Pickup orders will be ready within the hour in most cases. Please note that some of our inventory is located in an offsite warehouse.

Local Delivery orders will be delivered within 24 hours. If you need your order sooner, please consider doing an in-store pickup instead.

International orders: If you are shipping a package internationally, it could be subject to customs charges. The relevant customs teams in the destination country will set these charges based on the value of the goods you are ordering. All items sent via Growing Tree Toys and The Animal Kingdom are DDU, which means the duty is unpaid. Any customs fees will need to be paid by the recipient. It is essential to provide local contact information so the recipient can be contacted by customs.

There are a number of factors that can affect the amount of customs duty owed on an item including:

  • Reason for export
  • Country of export
  • Country of import
  • Product classification
  • Product material origin
  • Manufacturing country
  • Value of shipment

There is no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary.

Shipping issues?
We will do our best to help you.

Please ensure the mailing address is correct. We are not responsible for a mis-entered address. We use information provided at checkout and do not enter addresses ourselves. Beware of autofill on your device’s browser. Double check everything.

Mistyped or incorrect addresses must be handled with the carrier. Any fees associated with customer issues relating to package delivery must be paid by the customer and will be deducted from the refund if a package is returned to us via the carrier (i.e. “Return to Sender”).

Once a product leaves our store it is out of our control. We cannot get items back from shipping companies after they have been loaded onto trucks.

Need to File a Claim?
If you are experiencing a missing and/or late package, please file a claim with the shipping provider. We will file a separate claim on our end to help ensure the quickest resolution possible.

USPS https://www.usps.com/help/missing-mail.htm
UPS https://www.ups.com/us/en/support/file-a-claim.page